How we handle information submitted through this website and our services.
HOSTRAY NETWORK (003823554-P) respects the privacy of customers, prospective customers and website visitors. This policy explains the general handling of personal information collected through hostray.com.my and related business interactions.
We may collect your name, company name, email address, telephone number, service interest, budget range, project details, billing information, account information and technical records required to deliver or secure a service.
Information may be collected when you submit an enquiry, request a quotation, place an order, communicate with support or use our services. Basic server logs may also record items such as IP address, request time, browser information and requested pages for security and operational purposes.
We use relevant information to respond to enquiries, prepare quotations, activate and support services, process billing, maintain security, investigate misuse, improve operations and meet legal or regulatory obligations.
Information may be shared with service providers where reasonably necessary for hosting, domain registration, payment, email delivery, security, support or legal compliance. We do not sell personal information as a business product.
We retain information only for as long as reasonably required for the relevant business, contractual, security and legal purpose. Reasonable administrative and technical measures are used to protect information, although no electronic system can be guaranteed completely secure.
This website may use essential cookies or similar technologies for sessions, security and site operation. Content delivered by external providers, such as fonts or interface libraries, may be subject to those providers' privacy practices.
You may contact us to request access to or correction of personal information we hold about you, subject to verification and applicable limitations. You may also ask questions about how your information is handled.
Privacy enquiries may be sent to info@hostray.com.my. We may update this policy when our services or legal obligations change.